Hire Health Care Customer Service Representatives

Post a job for Health Care Customer Service Representatives for free and hire Health Care Customer Service Representatives 70% faster with automated hiring and text-to-hire with candidates.
Schedule a Demo Talk to a hiring specialist

Hire Health Care Customer Service Representatives

 

In this highly digital age, companies have evolved into providers that boast of accessibility anytime, anywhere. Product information is within reach with a smartphone. 

 The healthcare space is no different. With just one call, you can speak with a health care customer service representative to sort out your concern. As more and more businesses are placing value on customer service, a health care customer service representative’s role is essential.  

As company representatives, health care customer service representatives can make or break a customer’s experience in a single call. That is why hiring the right fit for your company is a must. For hiring managers, the search begins with writing an accurate job description that evokes both curiosity and excitement in candidates. A job description is the first point of communication between candidates and the hiring medical facility or institution. Create a job description that is clear, concise, and detailed. Are you looking for candidates who live in a specific area? What is the schedule? Is prior experience required? Outline the responsibilities and requirements clearly. Keep in mind that the job description should be more than just a list of expectations. Highlight what you can offer the candidate as well. 

Once you have a compelling job description, posting your job announcement is the next step. Aside from general job boards, it is best for hiring managers to post job announcements on healthcare-specific job boards, online groups, and in community groups as well. 

 

Health Care Customer Service Representative Responsibilities

The primary responsibility of a health care customer service representative is to inform customers about their insurance coverage, claims, and benefits in a friendly and professional manner. When a customer calls in, a health care customer service representative has the opportunity to begin a positive customer experience through a friendly greeting and by engaging the customer into a conversation. The representative can make a great impression on behalf of the company.  

During the conversation, the representative identifies the need, acquires the details, and provides a resolution within their scope. They are knowledgeable with updated information on insurance plans, policies, and benefits and explain them accurately to customers. If covered, health care customer service representatives may grant pre-authorizations for medical procedures and inform members about balances and co-payment arrangements. Representatives escalate calls to their supervisor if they are unable to manage the concern or request. 

Depending on company policy, the representative may memorize scripts provided by the company. Additionally, they maintain a call database to provide records for the business. 

 

Health Care Customer Service Representative Skills and Qualifications

To be successful in the role, candidates must have a customer-centric mindset. Excellent verbal communication, active listening skills, and the ability to multitask are also keys to the position. A health care customer service representative may encounter frustrated customers. In this situation, the ability to maintain composure and a calm, professional demeanor is essential.

A high school diploma or GED is usually required. However, an associate or bachelor’s degree may be required as well, depending on hiring parameters. Moreover, knowledge of computer systems navigation and data entry is helpful and previous customer service experience is advantageous. As the schedule may vary per medical facility, flexibility to work on evenings, weekends, and even holidays is a plus. 

Exceptional customer experience is priceless. Simply put, each health care customer service representative is the voice of the company. Each call is an opportunity to make a great lasting impression.

46 Health Care Customer Service Representatives  applied for jobs in the last 24 hours on Workstream.

A***** O*****(918)-4**-***3
Health Care Customer Service Representatives for Hire in Mcalester, OK
Applied less than a minute ago
This applicant applied from Facebook. Would you like to invite this person to apply?
Uploaded resume
Validated mobile number
Has legal work authorization
R***** I*****(347)-5**-***3
Health Care Customer Service Representatives for Hire in New York City, NY
Applied less than a minute ago
This applicant applied from Relay. Would you like to invite this person to apply?
Uploaded resume
Validated mobile number
L***** A*****(832)-3**-***7
Health Care Customer Service Representatives for Hire in Katy, TX
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Has legal work authorization
Completed full applicant profile
Validated mobile number
Uploaded resume
R***** A*****(225)-7**-***0
Health Care Customer Service Representatives for Hire in Baton Rouge, LA
Applied 2 minutes ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Has legal work authorization
Completed full applicant profile
Uploaded resume
Validated mobile number
O***** O*****(909)-4**-***0
Health Care Customer Service Representatives for Hire in Victorville, CA
Applied 2 minutes ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Validated mobile number
Can work on weekends & holidays
Has legal work authorization
Uploaded resume
A***** A*****(321)-4**-***1
Health Care Customer Service Representatives for Hire in Kissimmee, FL
Applied 2 minutes ago
This applicant applied from Others. Would you like to invite this person to apply?
Uploaded resume
Validated mobile number
Has legal work authorization
Completed full applicant profile
A***** A*****(925)-4**-***2
Health Care Customer Service Representatives for Hire in San Ramon, CA
Applied 3 minutes ago
This applicant applied from Sportsbasement. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Looking for: Full time
Completed full applicant profile
Validated mobile number
Uploaded resume
N***** A*****(303)-9**-***2
Health Care Customer Service Representatives for Hire in Denver, CO
Applied 3 minutes ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Validated mobile number
Has legal work authorization
Uploaded resume
Completed full applicant profile
O***** I*****(909)-2**-***0
Health Care Customer Service Representatives for Hire in Pomona, CA
Applied 3 minutes ago
This applicant applied from Others. Would you like to invite this person to apply?
Uploaded resume
Completed full applicant profile
Has legal work authorization
Validated mobile number
A***** V*****(650)-3**-***7
Health Care Customer Service Representatives for Hire in San Jose, CA
Applied 3 minutes ago
This applicant applied from Ziprecruiter. Would you like to invite this person to apply?
Completed full applicant profile
Uploaded resume
Validated mobile number
Has legal work authorization

Frequently Asked Questions about hiring a Health Care Customer Service Representative

What is the best way to find and hire a Health Care Customer Service Representative near me?
Online job boards are the best place to find qualified Health Care Customer Service Representative applicants. Employers posting their Health Care Customer Service Representative job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Health Care Customer Service Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Health Care Customer Service Representative are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 12 hours on average, which is shorter than the national average for Health Care Customer Service Representative positions.
What's the best way to communicate with applicants looking for a Health Care Customer Service Representative role?
SMS has 100% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Health Care Customer Service Representative job applicants?
Hourly paid workers, such as Health Care Customer Service Representatives are actually more engaged when texting about jobs. We have found that text messages are 121% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Health Care Customer Service Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Health Care Customer Service Representative for
your Healthcare business

A revolutionary hiring process for Healthcare positions

A revolutionary hiring process for Healthcare positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.


1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

Hire Healthcare workers