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Patient liaisons advocate for patients. They closely work with patients and their families to listen to their concerns and address their needs during their stay at the hospital or healthcare facility. When the need arises, patient liaisons also escalate complaints from patients or their families regarding their treatment, healthcare professionals, or overall hospital experience. 

Working as a patient liaison requires patience, communication skills, and professionalism. Given the nature of their work, patient liaisons must establish and maintain a good relationship with their patients, their patients’ families, hospital members, departments, and management. 

When recruiting a patient liaison, hiring managers look for specific qualities in candidates. A job description is the first opportunity for employers to introduce their organization to candidates. What is the mission of your healthcare facility? Do you have any special programs for specific treatments? How many patients do you serve on a monthly or yearly basis? Share some interesting facts about your organization to pique the interest of candidates. 

Know where to post your job description. Nowadays, almost everybody is online and on the lookout for great opportunities. Place your job announcements on hiring platforms, niche industry groups, online communities, and social media sites. 

 

Responsibilities of a Patient Liaison

Patient liaisons establish rapport with patients and their families. By conducting patient interviews, patient liaisons find out about their hospital experience and ask if they have any inquiries or complaints about their treatment or any healthcare team members or staff. 

Any patient feedback, positive or negative, should be received fairly by the healthcare facility. Should there be any complaints, it is up to patient liaisons to communicate the issues to the concerned department or healthcare team members. Additionally, patient liaisons are in charge of initiating an investigation while maintaining professionalism and objectivity. Throughout the investigation, patient liaisons act as mediators between the patients and the hospital members, department, and management. They update the patients and their families regarding their progress and ensure that they receive the best care possible. If the patient gets discharged from the healthcare facility before the investigation is concluded, patient liaisons maintain communication through follow-up calls.

Additionally, patient liaisons consult and collaborate with the hospital management and other healthcare providers to further improve the quality of patient care. They help identify opportunities to streamline processes that can positively impact the overall experience of patients. 

 

Skills and Qualifications of a Patient Liaison

To qualify as a patient liaison, candidates must possess a professional and compassionate attitude with excellent active listening, communication, and customer service skills. Patient liaison candidates typically have a bachelor’s degree in social work, psychology, or a related field. Knowledge of medical terms and CPR qualifications are required. Prior work experience of two years in patient care in a healthcare setting is ideal. 

The goal of patient liaisons is to let the voice of the patient be heard. In this way, they contribute to improving not just patients’ experience but also the quality of the overall healthcare organization.

43 Patient Liaisons  applied for jobs in the last 24 hours on Workstream.

A***** O*****(424)-3**-***6
Patient Liaisons for Hire in Hesperia, CA
Applied less than a minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 2 other positions.
Completed full applicant profile
Uploaded resume
Looking for: Full time and part time
Validated mobile number
O***** H*****(407)-4**-***3
Patient Liaisons for Hire in Orlando, FL
Applied less than a minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 2 other positions.
Completed full applicant profile
Has legal work authorization
Validated mobile number
Looking for: Full time and part time
I***** O*****(347)-4**-***0
Patient Liaisons for Hire in Atlanta, GA
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Uploaded resume
Has legal work authorization
Validated mobile number
Completed full applicant profile
E***** I*****(518)-2**-***8
Patient Liaisons for Hire in Asheville, NC
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Uploaded resume
Validated mobile number
Has legal work authorization
Completed full applicant profile
E***** U*****(561)-8**-***6
Patient Liaisons for Hire in West Palm Beach, FL
Applied 1 minute ago
This applicant applied from Ziprecruiter. Would you like to invite this person to apply?
Uploaded resume
Validated mobile number
Completed full applicant profile
Has legal work authorization
O***** A*****(207)-4**-***1
Patient Liaisons for Hire in Austin, TX
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Has legal work authorization
Validated mobile number
Completed full applicant profile
Uploaded resume
A***** O*****(918)-4**-***3
Patient Liaisons for Hire in Mcalester, OK
Applied 2 minutes ago
This applicant applied from Facebook. Would you like to invite this person to apply?
Validated mobile number
Uploaded resume
Has legal work authorization
R***** I*****(347)-5**-***3
Patient Liaisons for Hire in New York City, NY
Applied 2 minutes ago
This applicant applied from Relay. Would you like to invite this person to apply?
Validated mobile number
Uploaded resume
L***** A*****(832)-3**-***7
Patient Liaisons for Hire in Katy, TX
Applied 3 minutes ago
This applicant applied from Others. Would you like to invite this person to apply?
Completed full applicant profile
Has legal work authorization
Validated mobile number
Uploaded resume
R***** A*****(225)-7**-***0
Patient Liaisons for Hire in Baton Rouge, LA
Applied 4 minutes ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Uploaded resume
Has legal work authorization
Looking for: Full time and part time
Completed full applicant profile

Frequently Asked Questions about hiring a Patient Liaison

What is the best way to find and hire a Patient Liaison near me?
Online job boards are the best place to find qualified Patient Liaison applicants. Employers posting their Patient Liaison job on Indeed get about 16 applications from that board on average.
Which job boards should I post on to find Patient Liaison applicants?
You should post to multiple job boards at once. The most successful job postings for a Patient Liaison are on Indeed – but on average, employers post to 15 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 2 hours on average, which is shorter than the national average for Patient Liaison positions.
What's the best way to communicate with applicants looking for a Patient Liaison role?
SMS has 93% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Patient Liaison job applicants?
Hourly paid workers, such as Patient Liaisons are actually more engaged when texting about jobs. We have found that text messages are 193% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Patient Liaison applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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